FAQs

Q: "What methods of payment do you accept?”

We accept PayPal and all major credit cards.

Q: “What if I need to modify my order?”

Please place an additional order if you would like to add items to your existing order. We do not store your payment information, so we cannot change the order.

Q: “How do I cancel my order?”

You can answer this with “orders cannot be canceled after they are placed”, or you can give your customers a time window of like 24 hours that they can cancel their order.

Q: “What are the shipping options?”

We offer 3 shipping options. Standard Shipping, Fast shipping & Free Shipping. Please, visit this link to learn more about our shipping policy.

Q: “How can I track my order?”

We've made tracking your order even easier. Simply go to our Order Tracking page, and enter your tracking number or your order number to start tracking your order in real time.

Q: “I ordered multiple items but only received one. Where is the rest of my order?”

We work with multiple global partners, so your items may be shipped separately; this is to speed up delivery. Don’t worry, you will get the items that you ordered.

Q: “What to do if I received the wrong item?”

We are sorry if you received the wrong item. We will do our best to send you the right item free of charge and as soon as possible. Please, contact us via our contact page, or via email at: info@christiday.com or you can chat with us directly

Q: “What is the return policy?”

We have a really simple return & refund policy. Please, visit this link to learn more about our return/refund policy.

Q: “What are the shipping options?”

We offer 3 shipping options. Standard Shipping, Fast shipping & Free Shipping. Please, visit this link to learn more about our shipping policy.

Q: “Where are you located?”

Our company is registered in the UK, under the name of Tevici Limited. But we have a warehouse in China and we plan to open one in London in 2023.